Privacy & Shipping Policy

1. Shipping & Delivery — The "Where's My Fit?" Page

From Our Vibe to Yours.

Every Brand7Teen order is more than just a package — it's a curated experience hand-picked for you. Here's exactly how it gets from our studio to your doorstep:

Processing Time

We're perfectionists — and proud of it. Once your order is placed, our team takes 2–3 business days to carefully curate, style, quality-check, and pack your selection before it's ready to ship. Every box is assembled with intention, not rushed off a conveyor belt. We believe what you receive should feel like a gift — because it is one, from us to you.

Shipping Times

Once your order leaves our hands and is picked up by our trusted logistics partners, you can expect delivery within 5–7 business days across India. Metro cities like Delhi, Mumbai, Bengaluru, and Hyderabad often receive orders even faster. We ship via reliable courier services to ensure your package arrives safe, sound, and looking gorgeous.

You'll receive a tracking link via email and WhatsApp as soon as your order is dispatched, so you can follow your fit every step of the way. Orders within Delhi NCR are typically delivered within just 1–2 working days.

Shipping Costs

Shipping charges are calculated at checkout based on your location and order weight. We keep things as affordable as possible because looking good shouldn't come with surprise fees.

Pro-tip: Keep an eye on our Instagram for exclusive "Free Shipping" drops and flash deals — they happen more often than you'd think!

Orders above ₹1,599 qualify for free shipping across India.

2. Returns & Exchanges

Because our boxes are curated as a Full Set — and often include personal items like jewellery, accessories, and intimates — we have a specific and transparent returns policy to keep things fair for everyone.

Damaged Items

If your box arrives looking less than 100% due to shipping mishaps — torn packaging, broken accessories, stained fabric, or anything that doesn't meet our quality promise — here's what to do:

• Film an unboxing video the moment you receive your package. This serves as proof and honestly, unboxing content is always aesthetic.
• Email us the video at support@brand7teen.com within 24 hours of delivery.
• Our team will review the claim and replace the damaged pieces ASAP — no questions asked, no hassle involved.
• We take full responsibility for anything damaged in transit. That's on us, not you.

Returns Policy

Due to the curated and personalised nature of our hampers and boxes, we generally do not accept returns for "change of mind." Every item in your box was hand-selected to go together — it's fashion with a purpose.

We strongly recommend checking our size guides twice before ordering. Measure yourself, compare with the chart, and vibe once! Getting it right the first time means you'll love everything the moment you try it on.

Size Issue?

Wrong size? It happens. Don't stress — just chat with us directly on WhatsApp and we'll work out a solution for you. We're flexible, friendly, and always happy to help you find your perfect fit.

Got Questions?

DM us on Instagram or email support@brand7teen.com. We're real humans behind this brand — no bots, no templates. We'll genuinely help you out.

3. Privacy Policy — The "Safe & Secure" Page

Your Data, Protected.

At Brand7Teen, your privacy isn't just a checkbox — it's a core value. We believe that trust is the foundation of every great brand, and we take the safety of your personal information very seriously. Here's the full tea on how we handle your data:

What Information We Collect

We only collect the information we genuinely need to process your order and get your box to your door. Nothing more, nothing less.

• Personal details: Your name, email address, phone number, and delivery address — so we know who you are and where to send your order.
• Order history: What you've ordered, when, and how — so we can provide better recommendations and handle any issues efficiently.
• Account information: If you create an account, we store your login credentials (password is always encrypted) to make future checkouts faster and smoother.
• Communication data: Any emails, chats, or messages you send us — so we can provide proper customer support and keep a record of our conversations.

How We Use Your Information

• To process and fulfil your orders, including shipping and delivery notifications.
• To communicate with you about your order status, tracking updates, and delivery confirmations.
• To send you promotional offers, new drop alerts, and exclusive discounts — only if you've opted in. You can unsubscribe anytime.
• To improve our website, products, and overall shopping experience based on aggregated (anonymous) usage data.
• To prevent fraud and ensure the security of our platform and your account.

Payment Security

Your financial information is in the safest hands possible. We use Razorpay — one of India's most trusted and RBI-compliant payment gateways — to process all transactions. Here's what that means for you:

• All payments are processed through 256-bit SSL encrypted connections.
• We never see, store, or have access to your credit card, debit card, or UPI details. Ever.
• Your payment information goes directly to Razorpay's secure servers — we only receive a confirmation that the payment was successful.
• Razorpay is PCI-DSS Level 1 compliant, which is the highest level of security certification in the payments industry.

Cookies & Tracking

Yes, we use cookies — but only the digital kind. And they're here to make your experience better, not to be creepy.

• Essential cookies: These keep your cart intact while you browse, remember your login session, and ensure the website functions properly.
• Analytics cookies: Help us understand how visitors use our site so we can improve navigation, loading speed, and overall experience. This data is anonymous and aggregated.
• Marketing cookies: Only used if you've opted in to receive personalised ads or offers. You can disable these in your browser settings at any time.

No creeps here. We don't sell your data, we don't share it with third-party advertisers, and we don't track you across the internet. Your browsing on Brand7Teen stays between us.

Data Sharing

We will never sell, rent, or trade your personal information to anyone. Period. The only third parties who may have limited access to your data are:

• Shipping partners: Your name, address, and phone number are shared with our courier services solely for the purpose of delivering your order.
• Payment gateways: Razorpay processes your payment securely. They have their own strict privacy policies in compliance with Indian data protection laws.
• Email/SMS providers: For sending order confirmations, tracking updates, and (opt-in only) promotional communications.

Your Rights

You have full control over your personal data. At any time, you can:

• Request access to the personal data we hold about you.
• Ask us to correct or update any inaccurate information.
• Request deletion of your account and all associated data.
• Opt out of marketing communications by clicking "Unsubscribe" in any email or messaging us directly.

To exercise any of these rights, simply email us at support@brand7teen.com and we'll take care of it within 48 hours.

Changes to This Policy

We may update this policy from time to time as our business evolves or as regulations change. Any significant changes will be communicated via email and updated on this page. We encourage you to check back periodically.

Last updated: March 2026

Questions about any of the above? We're always just a message away.
support@brand7teen.com · @brand7teen · WhatsApp